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Online Store Help

General For help regarding online store purchase, please send email to sales@altazusa.com

Returns/Exchanges

If you would like to exchange or return a product bought directly from us, please send email to rma@altazusa.com  for exchange/returns procedures.

Internet Clock Radio

12-20-2011

Our Internet Clock Radio database server is linked with the third party that are currently updating their systems. As soon as they implemented all the changes, we will provide the new update codes to upgrade your Internet Clock Radio. You can also go to ShoutCast website and add MP3 format of internet radio station to your unit. We do apologize for all the inconvenience we might cause you this time. Thank you so much for your understandings.

12-1-2011

Recently our weather content provider has changed their policies. The weather forecast function is temporarily unavailable. As soon as we have new solutions, we will notify you immediately. We do apologize for all the inconvenience we might cause you this time.

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Here is the latest firmware code for the Internet Radio Station List. (12-29-10)

This new firmware code will update the Internet radio station list to support latest ShoutCast Internet Radio server. 

You need a SD card to upgrade the Internet Clock Radio.

Internet Clock Radio upgrade File (file name: upgrade.img)  Click the link will start download the file. Please select "Save" option to save the file to your computer or a SD card.

Setup Instructions

Warning: Please don’t interrupt the power during the upgrade. It may damage the unit.

  1. Save the file to a SD card without any file in it.
  2. Power off the Internet Clock Radio.
  3. Insert the SD card to the Internet Clock Radio.
  4. Press and Hold the power button on the right side until you see a message ask you to upgrade the unit.
  5. Press the "O" then it will start upgrade the unit.
  6. It takes about 30 seconds for the upgrade. The unit will turn off after the upgrade is completed.
  7. Power on the unit again and connect back to your wireless network.

Please let us know if you have any questions for the upgrade. support@altazusa.com Thank you.